Privacy Policy

Thank you for using the Miswag Seller Portal.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use the Seller Portal, the Miswag Seller mobile application, or related services.

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1. Scope

This Privacy Policy applies to:

• Sellers and their authorized users who access the Seller Portal or Seller App.
• Information collected through the Portal, mobile app, or related systems that support merchant operations.
• All services operated under the Miswag brand.

2. Information We Collect

We collect information to provide and improve our services, ensure secure operations, and comply with legal requirements. The information includes:

2.1. Account Information

• Name, email address, and phone number of the seller or authorized user.
• Business name, commercial registration, tax number, and store address.
• Login credentials and activity logs within the Seller Portal.

2.2. Transaction & Operational Data

• Orders, shipments, payments, and refund details related to your sales.
• Inventory, pricing, and product data you upload or manage through the Portal.
• Bank account or settlement details used for payouts.

2.3. Device & Technical Data

• IP address, browser type, and device identifiers.
• Access logs, timestamps, and actions performed within the Portal.
• Crash reports and system performance data used to improve reliability.

2.4. Communication Data

• Messages, support tickets, or emails exchanged with Miswag's support teams.
• Notifications or event logs (e.g., new order alerts, approval updates).

3. How We Use Your Information

We use your data to:

• Operate and maintain the Seller Portal and related services.
• Authenticate and manage user access.
• Process orders, payments, and settlements.
• Provide technical and customer support.
• Send operational updates, notifications, and announcements.
• Detect, prevent, and respond to fraud, abuse, or security incidents.
• Comply with legal, tax, and regulatory obligations.
• Improve the platform experience and introduce new features.

4. Sharing of Information

We do not sell or rent your personal data.

However, we may share limited information with:

• Internal Teams: To support operations, payments, and fraud monitoring.
• Third-Party Service Providers: For hosting, analytics, notifications, or payment processing (under strict data protection agreements).
• Regulatory Authorities: When required by law or official request.
• Customers: In limited cases (e.g., when your business name or contact details appear on invoices or order documentation).

5. Data Retention

We retain your information for as long as your seller account remains active or as required to:

• Fulfill contractual or legal obligations.
• Resolve disputes or enforce agreements.
• Maintain operational records and transaction history.

After this period, data is securely archived or deleted in accordance with Miswag's data retention policies.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against:

• Unauthorized access or disclosure.
• Accidental loss, alteration, or destruction.

Examples include:

• Secure data encryption in transit and at rest.
• Access control policies and activity monitoring.
• Regular system updates and vulnerability testing.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, review, and correct your personal data.
• Request deletion of your account or personal information.
• Withdraw consent for specific data uses.

To exercise these rights, contact our support team via the Help & Support section within the Seller Portal or email us at sellerops@miswag.com.

8. Cookies and Tracking Technologies

The Seller Portal and mobile app may use cookies or similar technologies to:

• Remember your session preferences.
• Improve performance and analytics.
• Enhance your user experience.

You can manage or disable cookies through your browser settings, though this may affect functionality.

9. Third-Party Integrations

If you connect third-party tools (e.g., analytics, payment gateways, or marketing platforms) to your account, their respective privacy policies will apply to how they handle your data. We recommend reviewing those policies before use.

10. International Data Transfers

Where applicable, your data may be processed in countries outside your jurisdiction.

In such cases, we ensure that appropriate safeguards and contractual protections are in place.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on the Seller Portal and will indicate the effective date. Continued use of the Portal after updates constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at: